Privacy Policy

Version 2.0 · Last updated 18 August 2026

Dearone Private Limited (CIN U86900MH2026PTC467148) is the Data Fiduciary for the personal data described here. We handle two groups of people's data with equal care: families seeking a professional, and the nannies, japa caregivers and registered nurses who register with us. This policy is written under the Digital Personal Data Protection Act, 2023.

1. What we collect

From families

Name, phone number, email address and area of Mumbai
Household and location details relevant to the placement
The requirement: the age of the child or patient, duties and routine, medical, developmental or special-care needs, allergies and safety concerns, live-in or live-out, languages, experience required, joining date, travel requirement, salary budget, and household conditions such as pets, CCTV and dietary practices
Payment records and invoices — we never see or store your card, UPI PIN or banking credentials
Correspondence, including WhatsApp messages and notes of calls

From professionals

Name, photograph, date of birth, contact details, current and previous addresses
Identity documents and the outcome of identity and address checks
Employment history, references and our written notes of reference calls
Qualifications and registrations, including nursing registration and State Nursing Council status
Screening records, interview notes and a signed truth declaration
Police-verification status where applicable

2. Why we use it

Purpose	Basis
Managing your enquiry and matching professionals to your requirement	Your consent
Screening a professional's identity, address, history and references	Her specific, separate written consent
Preparing and sharing a profile with a prospective household	Her specific, separate written consent
Invoicing, accounting, tax and statutory records	Legal obligation
Complaints, disputes, fraud prevention and safeguarding concerns	Legitimate use / legal obligation

We ask professionals for consent to screening, and separately for consent to share an identifiable profile, video, document or health information — in a language they read comfortably, before any check is run. Consent may be withdrawn at any time, though we may then be unable to present them. Families providing information about a child or patient confirm that they are authorised to do so.

3. Who we share it with

Prospective households — a professional's profile, in confidence, only with her consent and only with families who have engaged us
Verification vendors and police authorities — the minimum data needed for a specific check
Service providers — payment gateway, e-signature, cloud storage and communication tools, each under a written data-processing agreement
Government authorities — where we are legally required to disclose, including any applicable placement-reporting obligations in Maharashtra

We do not sell personal data, and we do not pass your details to other agencies. Profiles shared with you may not be forwarded, posted in groups, or reused for any purpose other than your own placement decision.

4. Handling identity documents

We do not routinely send complete Aadhaar cards, PAN cards, passports or medical records over WhatsApp or email. We collect only what is genuinely required; prefer masked Aadhaar or consent-based offline verification; record that an original was sighted rather than keeping unnecessary copies; watermark any verification copy “For Dear One verification only”; restrict access to authorised staff; and never permit a household to retain a professional's original documents.

5. How long we keep it

Unsuccessful enquiries: 12 months after closure
Candidate profiles not placed: 12 months, subject to her consent to remain registered
Verification document copies: deleted within 90 days of the relationship ending, unless legally required
Contracts, invoices and payment records: retained for the statutory accounting period
Serious incident records: retained in accordance with legal advice
Marketing preferences: until consent is withdrawn

6. Payments

Payments are processed by our payment gateway partner. Card numbers, UPI credentials and net-banking passwords are entered on the gateway's own secure page and are never seen, transmitted or stored by Dear One. We retain only the transaction reference, amount, date and status. We do not accept cash.

7. Security and breaches

Access to personal data is limited to the staff who need it for a specific task. Documents and profiles are held in access-controlled storage, not in ordinary chat threads. Staff handling this data are bound by written confidentiality obligations. If a personal data breach occurs we will notify the Data Protection Board of India and every affected person in the manner and within the timelines required by the DPDP Act.

8. Your rights

You may ask us to confirm what data we hold and how we use it; correct or complete inaccurate data; erase data we no longer need; withdraw a consent you previously gave; or nominate another person to exercise these rights if you are unable to. Write to hello@dearone.in and we will respond within thirty days. If you are not satisfied, you may complain to the Data Protection Board of India.

9. Children's data

We collect limited information about your child — age, health needs and care requirements — solely to make an appropriate match, and only from you as parent or lawful guardian. We do not collect data directly from children, and we never use children's data for tracking, profiling or advertising.

10. Cookies

This website uses only the cookies strictly necessary to serve the page. We do not run advertising trackers or third-party profiling here. If that changes we will update this policy and ask for your consent first.

11. Grievance officer

Questions, requests or complaints about personal data should be addressed to the Grievance Officer, Dearone Private Limited, Mumbai, Maharashtra — hello@dearone.in.